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2012 Client Charter Achivement (Jan-Dec)

Services

Promise

Meeting the Time Frame / Client Charter Standard

Exceeding the Time Frame / Client Charter Standard

Total services

Total (Number of services delivered meeting the time frame / standard set)

% (Percentage of service delivered meeting the time frame / standard set)

Total (Number of services delivered exceeding the time frame /standard set

% (Percentage of services exceeding the time frame / standard set

Rental of Equipment

Results of Equipment Rental Applications are Guaranteed to be Issued

60/60

100%

0/60

0%

100%

Assessment Tax

Property Assessment Tax Bills are issued twice a year, in January and July.

50/50

100%

0/50

0%

100%

Cleanliness

To ensure daily garbage collection services in commercial areas and three times a week in the housing areas and twice a month for grass cutting works and drain cleaning in a proper, precise and timely (as scheduled) manner.

80/80

100%

0/80

0%

100%

Planning

To consider applications for building plans within 11 weeks from the date of registration for approval and CFO issuance within one month from the date of the application subject to conditions that have been complied with.

60/60

100%

0/60

0%

100%

 

To plan, implement and maintain socio-economic projects in providing comfort to residents.

60/60

100%

0/60

0%

100%

Enforcement

To implement, enforce and ensure compliance of all Acts and By-laws.

80/80

100%

0/80

0%

100%

Valuation

To ensure that all properties within the Council areas are assessed in detail for Tax Assessment in accordance with the rules and regulations.

90/90

100%

0/90

0%

100%

Financial

To efficiently manage financial matters and regulations that are in force.

70/70

100%

0/70

0%

100%

Staffing / Services

To manage and resolve personnel's staffing / services issues in terms of appointments, confirmation, entry in pensionable employment, leave application, courses, disciplinary and others from time to time.

90/90

100%

0/90

0%

100%

* The data for the achievement results  is still being updated

*The client charter achievement report was displayed yearly from January to December in the year 2012.